For COVID-19 related

• What to do if you have COVID-19 symptoms? Call your General Practitioner. If you need to be tested or sent to the hospital, the General Practitioner will guide you through the process. If your family doctor is not available you can call 9345 or visit the website:
  www.bakuna.cw for more information.
• Where to go if the General Practitioner sends you to the Hospital without an ambulance? You will need to go directly to the Emergency Department. If by any means you do not feel well to travel by your own, contact your General Practitioner.
• When am I admitted in a regular COVID Department? After the patient is triaged at the Emergency room, the doctor will decide if the patient needs to be admitted in a regular department or a Covid department. Patients that are infected with the corona virus and
  have difficulty breathing will be admitted in one of the COVID departments.
• What happens in the Intensive Care Department? Critically ill patients needing intensive care like ventilation support are admitted into the Intensive Care Unit.
• What happens when a patient needs to be intubated? Intubation is a process where a tube is placed into a person’s windpipe (trachea) through the mouth or nose. This can be performed when someone is going under anesthesia during a surgery, in more
  emergency situations when someone is extremely ill and needing breathing support, being too weak to breathe on their own.
• What does it mean for the hospital care when patients with the Corona virus are admitted to the CMC? The CMC has allocated separate departments for COVID-19 patients. At the moment, until further notice all elective appointments and/or treatments are
  postponed with the exception of the following departments: Wound Policlinic, Radiology, Radiotherapy, Oncology, Dialysis, and Hyperbaric treatments.
• I have flu symptoms (cold, fever, and cough), can I come to the hospital? No, you should contact your family doctor first. If the doctor is unreachable you can call GGD at 9345. If it is an urgent matter and you cannot reach your doctor nor GGD, call 912 and the
  ambulance operator will guide you what you should do.

GENERAL Questions

• How do I stay connected with my family member who has been admitted in CMC? If you are the first contact person of the patient, you may call the “Keda Konektá” / Stay Connected Center and ask for the general status of the patient at +5999 745-004. Note that
  each patient can only have ONE contact on the record. We ask all other family members to channel their questions through the contact member.
• Can I still contact CMC if I have acute physical complaints? The best is to contact your General Physician or the one on duty/call for your GP. If not reachable, you can call 745-0000 and ask the operator to connect you with the Emergency Room. In a life or death
  situation, call the ambulance at 912.
• What if I’m afraid to go to the emergency department (if I am not a COVID-19 patient)? We understand those fears. Our emergency department is able to isolate patients who may have COVID-19 or other infections from those with other emergent problems.
  Emergency department staff members wear personal protective equipment and separate patients who may have COVID-19 to ensure infections are not spread from person to person. Each patient room is fully cleaned and disinfected after each patient leaves. Note
  also that waiting too long to seek care for some health care emergencies is a bigger risk than the chance of contracting COVID-19.
• What safety precautions are you taking to help make sure the environment is safe and clean for me? Your health and well-being are our highest priorities. At CMC, our infection prevention specialists are leaders in providing guidelines to help reduce the spread of
  COVID-19 and other infectious diseases, and we take infection prevention very seriously in all of our clinics, patient rooms and operating rooms. In addition, we have carefully planned and taken extra precautions to help ensure that we are doing everything we can to
  minimize any risk to our patients and staff members. Our medical staff works closely with our Infection Prevention to ensure the highest levels of safety are observed.
• I have no flu symptoms (cold, fever and cough) and I have been in contact with a person who is infected with the Corona virus. Can I come to the hospital? No, you should be in quarantine and contact your family doctor and/or GGD immediately.
• I have an appointment or an operation in CMC soon. Can it continue? Till further notice, all elective treatments, examinations and/or interventions are canceled. All operations that are not considered emergency or acute have been canceled with the exception of the
  following departments: Wound Policlinic, Radiology, Radiotherapy, Oncology, Dialysis, and Hyperbaric treatments.
• I have an appointment and I want to cancel it. How do I do this? You may call +5999-745-0045 Monday through Friday from 8am to 4pm and ask for the required clinic.
• I am pregnant, should I be concerned? No, you should not be concerned. You should follow the current hygiene and social distancing guidelines. Otherwise, you may contact your family doctor.
• Will deliveries in CMC continue as usual? Yes, the obstetrics department (C2) is open for deliveries. You can reach the department at 745-0013 for further information.
• Can I volunteer? Many volunteers have signed up during the last recruitment process. Please follow our Facebook page for notifications would we need additional assistance.