Willemstad, November 15th, 2021 – With another tough year behind us, Curaçao Medical Center (CMC)
reflects on its challenges and accomplishments. Despite a very turbulent year, the CMC family continued
pushing through and realized a few important accomplishments such as the agreement between the BES
islands, which expands the opportunity for revenue coming from services to regional patients.
Notwithstanding the challenges and the current situation, management will continue taking action to
guarantee quality care to our community, said Mrs. Karina Lombardi (CFOO).
The biggest challenges entailed the financial setbacks and the pressure on the personnel due to COVID-19.
CMC was forced to cancel elective operations several times throughout the year in order to guarantee
emergency, acute and essential care. This happened in March and August 2021 because of COVID-19 (just
as in the prior year) and in October 2021 as a result of financial issues due to the fact that CMC did not
receive the required funds from SVB.
The COVID-19 pandemic left a profound mark on CMC, especially on the personnel that was stretched from
all angles to assist in providing the necessary care. COVID-19 patient care was escalated in March and
among the actions taken, CMC activated the hospitent to help control the influx of COVID-19 patients that
were arriving at the hospital. The intensive care unit surpassed its capacity of 8 beds and reached a total of
46 patients in April. During its peak, CMC accommodated 145 patients with COVID-19. This meant that
additional help was needed from the Netherlands along with local volunteers. In addition, personnel from
other departments within CMC were called upon to assist. These included not only healthcare personnel,
like nurses and specialists that worked hard during these times, but also personnel from all the other
pillars of the organization that contributed to alleviate the situation. These entailed all departments, from
cleaning services to kitchen, human resources, administration, security, communication, technical and IT,
financial and many others. The hard work resulted into exhausted personnel who consequently quickly fell
ill. With fewer personnel available, the pressure augmented, but the family CMC managed to make it
through these difficult times and able to unite as one.
Some of the most beautiful moments included the community of Curacao coming forth to show its support
for CMC. CMC appreciates the support through the “applause for healthcare workers” and also through
food and snack contributions for members of our staff that barely had time to take a break.
One of the most painful decisions this year was the limitation of family visits to hospitalized patients during
the pandemic. Seeing the pain that this caused the families and our patients, CMC immediately activated to
install a team for the “Stay Connected” project to enable a virtual connection between patients and their
families. To make this happen, CMC also received donations in the form of various tables from local companies and persons.